Last updated: October 2026
These terms and conditions apply to all orders placed on orielebotanica.com.au, operated by Oriele Botanica (“we”, “us”), official Australian distributor of Khan Al Saboun. By placing an order, you agree to these terms and conditions.
1. About us
Oriele Botanica
Showroom: 3/18 Katherine Dr, Ravenhall VIC 3023 (Mon–Fri, 10am–5pm)
Email: info@orielebotanica.com.au
Phone / WhatsApp: +61 435 222 283
2. Products
Our products are cosmetic and personal-care products. They are not medicines and are not intended to diagnose, treat or cure any condition. Natural ingredients can still cause reactions in some people, so please read the ingredient list and do a patch test before first use. Stop use if irritation occurs. Product colours and textures may vary slightly from the photos.
3. Prices and payment
All prices are in Australian dollars (AUD). Payment is taken in full at checkout through the payment options shown. We may change prices at any time, but the price you pay is the price shown when you place your order. If an obvious pricing error occurs, we will contact you before processing the order.
4. Orders
Once you place an order you will receive an order confirmation email. We may cancel an order (with a full refund) if a product is out of stock or cannot be supplied.
5. Shipping
We ship all orders with Australia Post, within Australia and internationally.
- Free shipping Australia-wide on orders over $150 AUD.
- Domestic orders are processed within 1–2 business days and sent via Australia Post Standard or Express, depending on the option selected at checkout.
- Delivery usually takes 2–6 business days (Standard) or 1–3 business days (Express), depending on the destination.
- International orders are sent with Australia Post International and usually take 7–15 business days, depending on the destination country and customs. Any import duties or taxes are the customer’s responsibility.
- When your order is dispatched, you will receive an email with your tracking number and a link to track your parcel with Australia Post.
Please make sure your delivery address is correct. We are not responsible for delays caused by Australia Post or customs, or for parcels sent to an incorrect address.
6. Returns and refunds
We want you to be happy with your purchase.
Change of mind
- Returns are accepted only if the product is unopened, unused and in its original packaging.
- The return request must be made within 48 hours of receiving your order.
- For hygiene and safety reasons, opened or used products cannot be returned.
- To request a return, contact us with your order number and the reason for the return.
- Once the return is approved and the product is received in its original condition, we will refund the product price to your original payment method. Return shipping costs are paid by the customer.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or not as described, please contact us within 7 days with your order number and a photo, and we will offer a replacement or refund. Nothing in these terms limits your rights under the Australian Consumer Law (see the ACCC’s guide to consumer rights and guarantees).
7. Privacy
We only use your personal details (name, address, email, phone) to process and deliver your order and to contact you about it. We do not sell your information. If you subscribe to our newsletter, you can unsubscribe at any time.
8. Contact
For any question about an order, email info@orielebotanica.com.au or message us on WhatsApp at +61 435 222 283.
These terms and conditions are governed by the laws of Victoria, Australia.